Sales ops · Production

HeySam saves six months of development with Recall.ai for cross-platform sales call AI

The problem

HeySam's AI Sales Copilot required reliable real-time listening across Zoom, Google Meet, and Microsoft Teams to train its AI and assist sales reps mid-call, but building cross-platform meeting bot infrastructure in-house proved unexpectedly complex.

First attempt

After three months of in-house development, HeySam could join and record calls but faced an estimated six months of additional scalability work, making internal development an unsustainable use of engineering resources.

Workflow diagram · grounded in source
1
Sales call starts on video platform
trigger
“practically 95% of them happen on Zoom, Google Meet, and Teams”
2
Recall.ai captures call data
integration
“Using Recall.ai's API to capture call data like recordings, transcripts, speaker timelines, and metadata for their AI Sales Copilot platform”
3
AI summarizes customer question
ai_action
“they ask a long question. As they finish up, their question pops up on the screen summarized into the essence of what they're asking”
4
Sales rep receives summary answer
output
“if a salesperson didn't know how to answer a customer, they could click Sam for a summary answer”
Reported outcome

By switching to Recall.ai, HeySam achieved cross-platform meeting listening quality within one week, saving six months of development work and freeing engineers to build new product features.

Reported metrics
Development time savedsix months
time to achieve cross-platform listening quality with Recall.aione week
In-house development time before switchingthree months
Remaining scalability work estimated before switchinganother six months
Show all 5 reported metrics
development time savedsix months
time to achieve cross-platform listening quality with Recall.aione week
in-house development time before switchingthree months
remaining scalability work estimated before switchinganother six months
new features launched in January 2025eight
Reported stack
Recall.aiLLMZoomGoogle MeetMicrosoft Teams
Source
https://www.recall.ai/customers/heysam
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

By switching to Recall.ai, HeySam achieved cross-platform meeting listening quality within one week, saving six months of development work and freeing engineers to build new product features.

What tools did this team use?

Recall.ai, LLM, Zoom, Google Meet, Microsoft Teams.

What results were reported?

Development time saved: six months; time to achieve cross-platform listening quality with Recall.ai: one week; In-house development time before switching: three months; Remaining scalability work estimated before switching: another six months (source-reported, not independently verified).

What failed first in this deployment?

After three months of in-house development, HeySam could join and record calls but faced an estimated six months of additional scalability work, making internal development an unsustainable use of engineering resources.

How is this sales ops AI workflow structured?

Sales call starts on video platform → Recall.ai captures call data → AI summarizes customer question → Sales rep receives summary answer.

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