Hotelplan Suisse deploys Generative AI knowledge-sharing chatbot to empower travel experts across 82 branches
Hotelplan's travel experts each specialise in specific destinations; when a customer's query falls outside an expert's area, that expert must consult colleagues, adding delay. For three years the company sought a scalable way to share collective expertise across all locations instantly.
With the solution being rolled out, Hotelplan expects to accelerate its sales process and serve personalised recommendations faster.
A parallel GenAI initiative with Marketing and Content teams is also expected to dramatically speed up creation of location descriptions and blog posts, which previously required copywriters or sales staff and severely limited output capacity.
Frequently asked questions
What did this team achieve with this AI workflow?
With the solution being rolled out, Hotelplan expects to accelerate its sales process and serve personalised recommendations faster.
What tools did this team use?
Google Cloud.
What results were reported?
Expert knowledge response time: in seconds; Sales process and recommendation delivery speed: accelerate its sales process and serve personalized recommendations to customers faster; Content creation speed: much faster (source-reported, not independently verified).
How is this sales ops AI workflow structured?
Customer holiday query → Semantic search over expert knowledge → Instant holiday recommendation → Travel report to brand blog.