HR chatbot — 50% fewer internal HR questions reaching the HR team
XIBIX Solutions' HR team was spending a significant portion of every day answering the same internal questions: holiday policies, expense procedures, benefits, onboarding steps. Repetitive, low-value work consuming expert time.
First version answered questions without citing sources — HR team couldn't verify accuracy. Added source citation to every response. Also initial knowledge base was too outdated — built automated monthly refresh workflow.
50% reduction in HR questions reaching the HR team.
HR staff redirected to strategic work: policy development, employee relations, culture initiatives. 'n8n is one of the top three impact makers in the next 12 months for us.' — XIBIX Solutions team.
Frequently asked questions
What did this team achieve with this AI workflow?
50% reduction in HR questions reaching the HR team.
What tools did this team use?
n8n, OpenAI GPT, HR knowledge base, Slack / Teams, GPT-4o.
What results were reported?
Time saved: 50% fewer HR tickets; Volume: Company-wide; Running since: Jan 2025 (source-reported, not independently verified).
What failed first in this deployment?
First version answered questions without citing sources — HR team couldn't verify accuracy.
How is this hr & onboarding AI workflow structured?
Slack / Teams → N8n → HR knowledge base → GPT-4o → Escalation.