Incident management · Production

How Integrating Case Management with UEBA Streamlines Analyst Workflows

The problem

Security analysts face an overwhelming volume of daily alerts with no effective means to prioritize them; the tools in use — generic IT service management platforms, poorly implemented systems, or legacy SIEMs — lack the context, automation, and enrichment needed for fast investigation and response.

First attempt

Generic IT service management tools, poorly implemented solutions, and legacy SIEMs all fail to provide the threat-detection context and automation needed for modern security operations, resulting in time-intensive manual investigations.

Workflow diagram · grounded in source
1
UEBA generates notable events
ai_action
“Notable events from Advanced Analytics and Entity Analytics are automatically created as incidents in Case Manager”
2
Case auto-enriched with context
ai_action
“Case Manager allows analysts to consolidate security alerts and automatically enrich cases with context, investigative artifacts, and risk reasons so analysts can better understand their security posture and focus on high risk alerts”
3
Smart Timeline assembled
ai_action
“Exabeam provides pre-built Smart Timelines that automatically combine both normal and abnormal behaviors into a timeline, so investigators can accurately pinpoint the series of anomalous events, along with associated assets, users, and r…”
4
Incident assigned to analyst
routing
“Case Manager's shared dashboard lets administrators view queued incidents and assign them to analysts”
5
Analyst reviews incident
human_review
“Even a junior analyst can quickly assess what's going on. They can see all the risk reasons attached to the ticket, and all impacted entities such as the assets, files, devices, and users”
6
Playbooks trigger response
output
“prebuilt playbooks in Incident Responder. These can be automatically triggered to gather additional artifacts to help with investigations, and to quarantine affected users and assets until remediation is completed”
Reported outcome

Exabeam Case Manager enables analysts to consolidate and enrich security incidents in one place, with Smart Timelines automatically stitching together event sequences to make investigations faster and more accurate and lower the mean time to respond (MTTR).

Reported metrics
Investigation speed and accuracyfaster and more accurate
mean time to respond (MTTR)lowering the mean time to respond
SOC efficiencyimprove SOC efficiency
Reported stack
Exabeam Case ManagerExabeam Advanced AnalyticsExabeam Entity AnalyticsExabeam Incident ResponderUEBAExabeam Smart Timelines
Source
https://www.exabeam.com/blog/infosec-trends/how-integrating-case-management-with-ueba-streamlines-analyst-workflows/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Exabeam Case Manager enables analysts to consolidate and enrich security incidents in one place, with Smart Timelines automatically stitching together event sequences to make investigations faster and more accurate an…

What tools did this team use?

Exabeam Case Manager, Exabeam Advanced Analytics, Exabeam Entity Analytics, Exabeam Incident Responder, UEBA, Exabeam Smart Timelines.

What results were reported?

Investigation speed and accuracy: faster and more accurate; mean time to respond (MTTR): lowering the mean time to respond; SOC efficiency: improve SOC efficiency (source-reported, not independently verified).

What failed first in this deployment?

Generic IT service management tools, poorly implemented solutions, and legacy SIEMs all fail to provide the threat-detection context and automation needed for modern security operations, resulting in time-intensive ma…

How is this incident management AI workflow structured?

UEBA generates notable events → Case auto-enriched with context → Smart Timeline assembled → Incident assigned to analyst → Analyst reviews incident → Playbooks trigger response.

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