Back office ops · Production

Irvine Valley College uses Otter.ai to deliver live captions and accumulate close to 1 million minutes of course transcription

The problem

Irvine Valley College needed to provide live captions and accessible transcripts for a diverse student body that includes ESL students and deaf or hard-of-hearing students and faculty; the COVID-19 pandemic made this an urgent necessity when all classes moved online suddenly.

Workflow diagram · grounded in source

Otter activates in Zoom session

trigger

“faculty or staff who have Otter in their Zoom account. It automatically turns on, streams”

Live AI transcription

ai_action

“provide live captions in our online classrooms”

Vocabulary adaptation from edits

feedback_loop

“I edited the captions, and then a month later, was demonstrating Otter to somebody else, and I said the word Proctorio. Otter actually came back and had it correct.”

Participants view transcript

output

“participants can click and view the transcript”

Students annotate transcript

output

“allow them to highlight areas of the transcript and add their own comments”

Reported outcome

Irvine Valley College expanded Otter across faculty, staff, and students, accumulating close to a million minutes of transcribed courses since October 2020, with students returning semester after semester requesting access.

Reported metrics

Minutes of courses transcribedclose to a million minutes

Student return ratecome back semester after semester

Reported stack

OtterZoom

Source

https://otter.ai/case-study/irvine-valley-college

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Irvine Valley College expanded Otter across faculty, staff, and students, accumulating close to a million minutes of transcribed courses since October 2020, with students returning semester after semester requesting a…

What tools did this team use?

Otter, Zoom.

What results were reported?

Minutes of courses transcribed: close to a million minutes; Student return rate: come back semester after semester (source-reported, not independently verified).

How is this back office ops AI workflow structured?

Otter activates in Zoom session → Live AI transcription → Vocabulary adaptation from edits → Participants view transcript → Students annotate transcript.