Ticket triage · Production
Ivanti Neurons for ITSM AI automates ticket classification and routing
The problem
Manual ticketing processes created inefficiencies, slow response times, and poor routing, creating a need for automation.
Workflow diagram · grounded in source
1
Automatic ticket classification
ai_action
“automatically classifying tickets”
2
Route to correct team
routing
“Improve SLAs by routing tickets to the correct team”
3
Insights delivery
output
“gain valuable insights to improve efficiency and drive customer satisfaction”
Reported outcome
Ivanti Neurons for ITSM AI streamlines the ticketing process by automatically classifying and routing tickets, improving SLAs, efficiency, and customer satisfaction.
Reported metrics
Manual effortreduce manual effort
Response timesimprove response times
SLA performanceImprove SLAs
Efficiencyimprove efficiency
Show all 5 reported metrics
manual effortreduce manual effort
response timesimprove response times
SLA performanceImprove SLAs
efficiencyimprove efficiency
customer satisfactiondrive customer satisfaction
Reported stack
Ivanti Neurons for ITSM AI
Frequently asked questions
What did this team achieve with this AI workflow?
Ivanti Neurons for ITSM AI streamlines the ticketing process by automatically classifying and routing tickets, improving SLAs, efficiency, and customer satisfaction.
What tools did this team use?
Ivanti Neurons for ITSM AI.
What results were reported?
Manual effort: reduce manual effort; Response times: improve response times; SLA performance: Improve SLAs; Efficiency: improve efficiency (source-reported, not independently verified).
How is this ticket triage AI workflow structured?
Automatic ticket classification → Route to correct team → Insights delivery.