John Lewis & Partners Gets Products Ready for Resale with Intelligent Automation
When a customer requests a refund, John Lewis & Partners must quickly decide whether a product can be resold or returned to the warehouse; without an efficient process, the retailer faced stock write-offs and unnecessary handling and transit costs.
Intelligent automation streamlined the restocking process, preventing stock write-offs, reducing handling and transit costs, returning perfect merchandise to stores with fewer markdowns, and getting returned goods back on the shelf faster to increase revenue.
Frequently asked questions
What did this team achieve with this AI workflow?
Intelligent automation streamlined the restocking process, preventing stock write-offs, reducing handling and transit costs, returning perfect merchandise to stores with fewer markdowns, and getting returned goods bac…
What tools did this team use?
intelligent automation, Blue Prism.
What results were reported?
Handling and transit costs: reducing handling and transit costs; Revenue from returned goods: increasing revenue; Merchandise markdowns: fewer markdowns on merchandise; Stock write-offs: preventing stock write-offs (source-reported, not independently verified).
How is this ecommerce ops AI workflow structured?
Customer refund request → Resale vs. warehouse routing → Intelligent automation restocking → Merchandise returned to stores.