Customer support · Production
KPN and ElevenLabs announce strategic partnership to bring voice AI to the Netherlands
The problem
KPN sought to make content more accessible via voice and improve automation and customer interaction for Dutch consumers and businesses, integrating natural-sounding audio into daily tools.
Workflow diagram · grounded in source
1
Voice AI integration into services
integration
“KPN is integrating ElevenLabs' voice AI into real-world services — from voice-accessible content to automated customer support”
2
Voice-accessible content delivery
output
“Initial initiatives focus on making content more accessible via voice”
3
Automated customer support via voice
ai_action
“voice-accessible content to automated customer support — bringing natural, human-sounding audio into tools used daily by Dutch customers and teams”
Reported outcome
KPN and ElevenLabs entered a strategic partnership to integrate voice AI into KPN's services, with KPN Ventures making a strategic investment in ElevenLabs to accelerate voice AI adoption in the Dutch market.
Reported stack
ElevenLabs
Frequently asked questions
What did this team achieve with this AI workflow?
KPN and ElevenLabs entered a strategic partnership to integrate voice AI into KPN's services, with KPN Ventures making a strategic investment in ElevenLabs to accelerate voice AI adoption in the Dutch market.
What tools did this team use?
ElevenLabs.
How is this customer support AI workflow structured?
Voice AI integration into services → Voice-accessible content delivery → Automated customer support via voice.