Call center ai · Production

Leading vacations provider increases revenue per agent by 72% with Cresta AI real-time coaching and Agent Assist

The problem

Travel demand recovered faster than the company could onboard remote agents; new hires lacked the coaching to close sales and attrition was high, while managers spent 45 minutes wading through each call just to find coachable moments.

Workflow diagram · grounded in source
1
Voice sales call begins
trigger
“Business Unit: Outbound sales and marketing, Use Case: Sales, Channel: Voice”
2
Real-time agent hints
ai_action
“Cresta Agent Assist delivered AI-powered Real Time Intelligence that skilled up new agents fast and guided them through call flows with hints and suggested responses to handle objections and assume the sales”
3
Coachable moment detection
ai_action
“Cresta Coach gave managers coaching from home the visibility into customer conversations to instantly find coachable moments, identify agents who need help, and resolve complaints or escalations in a fraction of the time”
4
Manager reviews escalations
human_review
“I can find an escalation reason within a couple minutes instead of a couple hours; and I handle several per week”
5
Automated compliance QA
validation
“automatically QA 100% of calls for recording disclosure compliance and avoid Disclosure Fines”
6
Agent ramp-up coaching loop
feedback_loop
“Agents are getting the coaching and Real-Time guidance they need to ramp up fast and succeed long term”
Reported outcome

Agents using Cresta Agent Assist generate 72% more revenue, amounting to $235,528 more sales per quarter on average, managers save 2-4 hours per week, and 100% of calls are automatically QA'd for recording disclosure compliance.

Reported metrics
Revenue per agent increase (Cresta users vs. non-users, headline)72%
Additional sales per agent per quarter$235,528
Revenue increase vs agents not using Cresta (solution section)38%
Manager time saved per week2-4 hours per week
Show all 6 reported metrics
Revenue per agent increase (Cresta users vs. non-users, headline)72%
Additional sales per agent per quarter$235,528
Revenue increase vs agents not using Cresta (solution section)38%
Manager time saved per week2-4 hours per week
Calls automatically QA'd for compliance100%
Call duration managers had to review (pre-Cresta)45 minutes
Reported stack
Cresta Agent AssistCresta Coach
Source
https://cresta.ai/customers/leading-vacations-provider
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Agents using Cresta Agent Assist generate 72% more revenue, amounting to $235,528 more sales per quarter on average, managers save 2-4 hours per week, and 100% of calls are automatically QA'd for recording disclosure…

What tools did this team use?

Cresta Agent Assist, Cresta Coach.

What results were reported?

Revenue per agent increase (Cresta users vs. non-users, headline): 72%; Additional sales per agent per quarter: $235,528; Revenue increase vs agents not using Cresta (solution section): 38%; Manager time saved per week: 2-4 hours per week (source-reported, not independently verified).

How is this call center ai AI workflow structured?

Voice sales call begins → Real-time agent hints → Coachable moment detection → Manager reviews escalations → Automated compliance QA → Agent ramp-up coaching loop.

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