Back office ops · Production

Making the Business Case for Investing in AI and Intelligent Automation

The problem

C-suite executives hesitate to invest in AI and intelligent automation, with 31 percent of global businesses preferring to maintain existing processes despite the demonstrated long-term value of intelligent automation.

Workflow diagram · grounded in source

Gain process visibility with AI

ai_action

“Using an AI-enhanced tool like process intelligence gives enterprises the visibility they need to cultivate this thorough understanding of their operations”

Test improvements before rollout

validation

“decision makers can make informed decisions and test process improvements before implementation, reducing the risk of wasting innovation budget on a failed automation attempt”

Reported outcome

An ABBYY survey found 47 percent of respondents reported ROI of at least twice their initial investment, 51 percent reported faster delivery of products and projects, and 62 percent described an increase in employee happiness from AI adoption.

Reported metrics

enterprises increasing AI budgets in 202382 percent

Respondents reporting faster delivery of products and projects51 percent

Respondents reporting increase in employee happiness62 percent

GenAI potential annual contribution to global economy (McKinsey estimate)$4.4 trillion annually

Reported stack

large language models (LLMs)process intelligence

Source

https://www.abbyy.com/intelligent-enterprise/making-the-business-case-for-investing-in-ai-and-intelligent-automation/

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

An ABBYY survey found 47 percent of respondents reported ROI of at least twice their initial investment, 51 percent reported faster delivery of products and projects, and 62 percent described an increase in employee h…

What tools did this team use?

large language models (LLMs), process intelligence.

What results were reported?

enterprises increasing AI budgets in 2023: 82 percent; Respondents reporting faster delivery of products and projects: 51 percent; Respondents reporting increase in employee happiness: 62 percent; GenAI potential annual contribution to global economy (McKinsey estimate): $4.4 trillion annually (source-reported, not independently verified).

How is this back office ops AI workflow structured?

Gain process visibility with AI → Test improvements before rollout.