Procurement · Production

Miro scales procurement operations with Zip AI, reducing cycle times by 33%

The problem

After explosive growth in 2021, Miro's procurement team struggled to keep pace with the company's expansion, letting vendor negotiations, benchmarking, and RFPs fall by the wayside. Disjointed processes and scattered information created manual, error-prone work for auditing and compliance, with no single source of truth to track activity.

Workflow diagram · grounded in source

Procurement request submitted

trigger

“With Zip it's just very simple for someone to hop on the computer, look at the UI, and say 'Oh, I know exactly what I should do now.'”

Zip AI automates manual steps

ai_action

“Zip AI has automated processes that used to take a lot of manual effort, helping us avoid human error and ultimately allowing us to focus on more strategic value-added activities”

Scattered information connected

integration

“by connecting information scattered across various documents and systems, Zip delivered the reliable source of truth Miro was missing before”

Single source of truth output

output

“Zip is used by every department within Miro and it's created a single source of truth for all things vendor- and contract-related”

Real-time insights shared

output

“The Zip insights dashboard allows us to see our cost savings, cycle time, and renewal calendar for any category within the business. I can share information with stakeholders in real time.”

Reported outcome

With Zip, Miro processed thousands of requests and reduced procurement cycle time by 33%, automated manual processes to reduce human error, and established a single source of truth for vendor and contract data across every department.

Reported metrics

Procurement cycle time reduction33%

Requests processedthousands of requests

Manual process automationautomated processes that used to take a lot of manual effort

Reported stack

ZipZip AI

Source

https://ziphq.com/customer-stories/miro

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

With Zip, Miro processed thousands of requests and reduced procurement cycle time by 33%, automated manual processes to reduce human error, and established a single source of truth for vendor and contract data across…

What tools did this team use?

Zip, Zip AI.

What results were reported?

Procurement cycle time reduction: 33%; Requests processed: thousands of requests; Manual process automation: automated processes that used to take a lot of manual effort (source-reported, not independently verified).

How is this procurement AI workflow structured?

Procurement request submitted → Zip AI automates manual steps → Scattered information connected → Single source of truth output → Real-time insights shared.