Customer support · Production

Monster Tires cuts routine phone call hours with Tidio AI Agent, achieving 44% bot engagement rate

The problem

Monster Tires' three-person sales team spent 30% of their time on routine quote-request phone calls, preventing them from focusing on complex technical consultations and causing operational bottlenecks.

Workflow diagram · grounded in source
1
Website visitor arrives
trigger
“AI chatbot automates quote requests and captures sales inquiries from website visitors”
2
Automated quote flow
ai_action
“Automated "Request a Quote" flow eliminated routine quote calls, freeing specialists for complex technical consultations”
3
Lyro AI agent answers questions
ai_action
“Lyro AI Agent training: With unlimited data source capacity to train their AI agent, Monster Tires has already linked over 100 web pages of information and uploaded over 450 Q&A articles to their AI knowledge base to simulate complex cus…”
4
Q&A flow creates handoff summary
human_review
“Custom-built Q&A flows handle routine shopping inquiries automatically, creating comprehensive customer information summaries and shopping information handoffs to sales reps”
Reported outcome

After implementing Tidio, Monster Tires reclaimed 30% of specialist time through an automated quote flow, achieved a 44% bot engagement rate and a 26.23% contact conversion rate, with one-third of website visitors now using the automated flow.

Reported metrics
Bot engagement rate44%
Contact conversion rate26.23%
Specialist time reclaimed30%
Sales rep time consumed by routine calls (before)30%
Show all 6 reported metrics
bot engagement rate44%
contact conversion rate26.23%
specialist time reclaimed30%
sales rep time consumed by routine calls (before)30%
website visitors using automated quote flowOne-third
workflow setup time15 minutes
Reported stack
TidioLyro AI AgentWooCommerceWordPress
Source
https://www.tidio.com/customers/monster-tires/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

After implementing Tidio, Monster Tires reclaimed 30% of specialist time through an automated quote flow, achieved a 44% bot engagement rate and a 26.23% contact conversion rate, with one-third of website visitors now…

What tools did this team use?

Tidio, Lyro AI Agent, WooCommerce, WordPress.

What results were reported?

Bot engagement rate: 44%; Contact conversion rate: 26.23%; Specialist time reclaimed: 30%; Sales rep time consumed by routine calls (before): 30% (source-reported, not independently verified).

How is this customer support AI workflow structured?

Website visitor arrives → Automated quote flow → Lyro AI agent answers questions → Q&A flow creates handoff summary.

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