Customer support · Production

Monster Tires cuts hours of weekly phone calls with Tidio's AI chatbot

The problem

Monster Tires' sales specialists (Rubber Enthusiasts) were spending 30% of their time on routine 'Request a Quote' phone calls, leaving a small team to handle all complex technical consultations and order processing.

Workflow diagram · grounded in source

Website visitor triggers bot engagement

trigger

“44% bot engagement rate: Nearly half of website visitors actively engage with Tidio's automated services.”

AI identifies visitor intent

ai_action

“Monster Tires can now identify visitor details, including website browsing location and product interest, enabling them to understand customer intent and initiate relevant conversations immediately.”

Automated Q&A flow handles routine inquiries

ai_action

“Custom-built Q&A flows handle routine shopping inquiries automatically, creating comprehensive customer information summaries and shopping information handoffs to sales reps.”

Product card recommendations in chat

output

“Direct product shopping links (Product Cards) can be provided within chat conversations – allowing sales reps to quickly browse related products from WooCommerce website within the Tidio chat panel and send them to customers during inter…”

Complex queries handed off to sales rep

human_review

“creating comprehensive customer information summaries and shopping information handoffs to sales reps”

Reported outcome

Tidio reclaimed 30% of specialist time from routine quote calls, achieved a 44% bot engagement rate and a 26.23% contact conversion rate, and enabled one-third of website visitors to self-serve via the automated quote flow.

Reported metrics

Bot engagement rate44%

Contact conversion rate26.23%

Specialist time reclaimed from routine quote calls30%

Workflow setup time15 minutes

Show all 7 reported metrics

bot engagement rate44%

contact conversion rate26.23%

specialist time reclaimed from routine quote calls30%

workflow setup time15 minutes

website visitors using automated quote flowone-third

web pages linked to AI knowledge baseover 100

Q&A articles uploaded to AI knowledge baseover 450

Reported stack

TidioLyro AI AgentWooCommerceWordPress

Source

https://www.tidio.com/blog/monster-tires-case-study/

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Tidio reclaimed 30% of specialist time from routine quote calls, achieved a 44% bot engagement rate and a 26.23% contact conversion rate, and enabled one-third of website visitors to self-serve via the automated quote…

What tools did this team use?

Tidio, Lyro AI Agent, WooCommerce, WordPress.

What results were reported?

Bot engagement rate: 44%; Contact conversion rate: 26.23%; Specialist time reclaimed from routine quote calls: 30%; Workflow setup time: 15 minutes (source-reported, not independently verified).

How is this customer support AI workflow structured?

Website visitor triggers bot engagement → AI identifies visitor intent → Automated Q&A flow handles routine inquiries → Product card recommendations in chat → Complex queries handed off to sales rep.