How Niagara Region Transit Turned 100% Missed Calls Into 24/7 Coverage with Synthflow Voice AI
Niagara Region Transit's outdated online forms frustrated residents, produced poor data, and slowed service workflows, while after-hours calls went entirely unanswered.
Synthflow Voice AI agents achieved 100% automated data collection 24/7, eliminated missed calls after hours, and cut data submission time by 80% — from 8–10 minutes to 2 minutes — with the model now expanding to more municipalities.
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Frequently asked questions
What did this team achieve with this AI workflow?
Synthflow Voice AI agents achieved 100% automated data collection 24/7, eliminated missed calls after hours, and cut data submission time by 80% — from 8–10 minutes to 2 minutes — with the model now expanding to more…
What tools did this team use?
Synthflow, service request platform.
What results were reported?
Automated data collection rate: 100%; Missed calls after hours: 0%; Data submission speed improvement: +80%; Resident request completion time (after): 2 minutes (source-reported, not independently verified).
How is this call center ai AI workflow structured?
Resident initiates call → AI captures request conversationally → Auto-fill and submit service form → Data workflow integration.