Customer support · Production

A Notch Above Photo Booths uses Upfirst AI receptionist to capture missed leads and filter sales calls

The problem

Kyle was ignoring landline calls because relentless sales spam made every call a gamble, risking real bookings slipping away while consuming time he needed for running events.

First attempt

Kyle tried other answering platforms before Upfirst but found their functionality insufficient.

Workflow diagram · grounded in source
1
Incoming call received
trigger
“Now, every call is answered, with the AI receptionist handling common questions”
2
Knowledge base setup
integration
“he added details about his packages, event types, and booking process to the knowledge base”
3
AI handles caller questions
ai_action
“the AI receptionist handling common questions, offering booking info, and filtering out the sales noise”
4
Sales vs. customer routing
routing
“It's very clear to me in an instant whether it was a sales call, or if that's a customer I need to call back and schedule something with”
5
Text summary delivered
output
“I've been at events before and gotten calls from other customers that were urgent, but I got the text and because I could see what they were calling about, I was able to call them back quickly rather than making them wait until I got bac…”
6
Owner decides to act
human_review
“It makes it very cut and dry, you know, whether I need to take action or I don't”
Reported outcome

Upfirst's AI receptionist handles every call, instantly distinguishing real customers from sales calls via text summaries, and helped Kyle capture at least one booking he would have missed—which he said made the service worth months of use.

Reported metrics
Bookings captured from missed leadsBook more events by capturing missed leads
Response time to urgent customersRespond faster to urgent customer questions
Wasted time sorting irrelevant callscuts down wasted time
Owner time reclaimedreclaim his time
Show all 5 reported metrics
bookings captured from missed leadsBook more events by capturing missed leads
response time to urgent customersRespond faster to urgent customer questions
wasted time sorting irrelevant callscuts down wasted time
owner time reclaimedreclaim his time
setup timejust a few minutes
Reported stack
Upfirstknowledge base
Source
https://upfirst.ai/customers/a-notch-above
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Upfirst's AI receptionist handles every call, instantly distinguishing real customers from sales calls via text summaries, and helped Kyle capture at least one booking he would have missed—which he said made the servi…

What tools did this team use?

Upfirst, knowledge base.

What results were reported?

Bookings captured from missed leads: Book more events by capturing missed leads; Response time to urgent customers: Respond faster to urgent customer questions; Wasted time sorting irrelevant calls: cuts down wasted time; Owner time reclaimed: reclaim his time (source-reported, not independently verified).

What failed first in this deployment?

Kyle tried other answering platforms before Upfirst but found their functionality insufficient.

How is this customer support AI workflow structured?

Incoming call received → Knowledge base setup → AI handles caller questions → Sales vs. customer routing → Text summary delivered → Owner decides to act.

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