NSI Australia achieves 62% AI resolution rate and 400+ monthly sales assisted with Tidio Lyro AI
NSI Australia, a family-owned business relying on a single customer service operator, struggled to scale support across multiple channels and customer segments while maintaining the personal, high-quality service standards that had built their strong reputation.
Lyro AI autonomously resolves 62% of customer inquiries, achieves a 66.67% bot engagement rate, and has contributed to over 400 assisted orders in the last 30 days, while the company maintains its 4.8-star Trustpilot rating.
Frequently asked questions
What did this team achieve with this AI workflow?
Lyro AI autonomously resolves 62% of customer inquiries, achieves a 66.67% bot engagement rate, and has contributed to over 400 assisted orders in the last 30 days, while the company maintains its 4.8-star Trustpilot…
What tools did this team use?
Tidio, Lyro AI, Facebook, Shopify.
What results were reported?
AI resolution rate: 62%; Bot engagement rate: 66.67%; Sales assisted in last 30 days: 400+; Trustpilot rating maintained: 4.8 out of 5 (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer reaches out → Lyro AI understands inquiry → Route to operator or resolve → Sales assistance delivered.