Call center ai · Production

Ally Solutions automates 92% of inbound calls at Onsite Consulting using ElevenAgents

The problem

Onsite Consulting received about 100 calls per day, causing technicians to spend valuable time on routine questions and miss revenue from after-hours calls that went unanswered.

Workflow diagram · grounded in source
1
Inbound call received
trigger
“Ally Solutions deployed a conversational voice assistant built on ElevenAgents as the first point of contact for inbound calls”
2
RAG knowledge base lookup
ai_action
“Ally Solutions uploaded Onsite Consulting's internal documents directly into the ElevenAgents knowledge base—including service catalogs, pricing sheets, troubleshooting guides, and operational procedures. When customers call with questio…”
3
Conversational issue resolution
ai_action
“The assistant answers routine service questions, guides customers through common issues”
4
Upsell opportunity identification
ai_action
“Ally configured the assistant in ElevenAgents to identify upsell opportunities during every call. When a customer calls about a slow computer, the AI naturally suggests memory upgrades or preventive maintenance. When someone books a repa…”
5
Complex case routing to staff
routing
“routes complex cases to staff when needed”
6
Appointment booking output
output
“books and reschedules appointments”
Reported outcome

After deploying a voice assistant on ElevenAgents, 92% of inbound calls are now fully automated end-to-end, the system generates $24,000 annually in upsells, and 24/7 coverage eliminates missed after-hours opportunities.

Reported metrics
Inbound calls fully automated92%
Annual upsell revenue generated$24,000 annually
Incremental monthly revenueapproximately $2,000 per month
Calls handled by agent end-to-end92%
Show all 7 reported metrics
inbound calls fully automated92%
annual upsell revenue generated$24,000 annually
incremental monthly revenueapproximately $2,000 per month
calls handled by agent end-to-end92%
daily inbound call volume (baseline)about 100 calls per day
service coverage hours24/7 coverage
customer satisfaction (qualitative)saved me from a meltdown that would normally last days
Reported stack
ElevenAgentsretrieval-augmented generation
Source
https://elevenlabs.io/blog/ally-solutions
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

After deploying a voice assistant on ElevenAgents, 92% of inbound calls are now fully automated end-to-end, the system generates $24,000 annually in upsells, and 24/7 coverage eliminates missed after-hours opportunities.

What tools did this team use?

ElevenAgents, retrieval-augmented generation.

What results were reported?

Inbound calls fully automated: 92%; Annual upsell revenue generated: $24,000 annually; Incremental monthly revenue: approximately $2,000 per month; Calls handled by agent end-to-end: 92% (source-reported, not independently verified).

How is this call center ai AI workflow structured?

Inbound call received → RAG knowledge base lookup → Conversational issue resolution → Upsell opportunity identification → Complex case routing to staff → Appointment booking output.

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