Back office ops · Production

Orange Polska builds 500 robots in 500 days with UiPath #Doit4Me citizen developer program

The problem

Orange Polska's 11k+ workforce faced pervasive repetitive tasks across almost every part of the organization that hampered skills development, limited work-life balance, reduced employee well-being, and held back business productivity and accuracy.

Workflow diagram · grounded in source
1
Launch #Doit4Me program
trigger
“We established the program at the end of 2022. We didn't want to just build robots. We wanted to transform the company by empowering employees to create their own automation to take on repetitive tasks”
2
Train citizen developers
output
“There are now over 900 people trained how to build robotic process automation. That's close to every one in ten of the entire workforces - a huge achievement”
3
Build robots with UiPath tools
output
“citizen developers to create robots for themselves using low- and no-code tools from UiPath”
4
Federated coordination structure
integration
“we created a federated structure of 10 local teams with a center of excellence linking them together. This allowed each area to develop according to its needs, capabilities and at an individual pace”
5
Robots execute day-to-day tasks
output
“Most of them are robots created by citizen developers, supporting operational day-to-day tasks”
6
Dashboard monitors robot activity
output
“implement automatic reporting with a business information dashboard showing all our robots so we could coordinate activity throughout the company and proof tangible business value of the program”
Reported outcome

The #Doit4Me program trained over 900 employees in RPA and reached 500 robots built in 500 days by mid-2024, accelerating digital transformation of operational teams, boosting productivity, and producing a change of mindset among employees toward digital innovation.

Reported metrics
employees trained in RPAover 900
Robots built500 robots in 500 days
Workforce share trainedclose to every one in ten of the entire workforces
Digital transformation paceaccelerated digital transformation of the operational teams
Show all 7 reported metrics
employees trained in RPAover 900
robots built500 robots in 500 days
workforce share trainedclose to every one in ten of the entire workforces
digital transformation paceaccelerated digital transformation of the operational teams
employee productivityboosted productivity
employee work satisfactionimproving their work satisfaction
time on mundane activitiesreducing the time needed to complete mundane activities
Reported stack
UiPath
Source
https://www.uipath.com/resources/automation-case-studies/orange-polska-integrates-ai-robots-and-machine-learning-to-scale-automation
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

The #Doit4Me program trained over 900 employees in RPA and reached 500 robots built in 500 days by mid-2024, accelerating digital transformation of operational teams, boosting productivity, and producing a change of m…

What tools did this team use?

UiPath.

What results were reported?

employees trained in RPA: over 900; Robots built: 500 robots in 500 days; Workforce share trained: close to every one in ten of the entire workforces; Digital transformation pace: accelerated digital transformation of the operational teams (source-reported, not independently verified).

How is this back office ops AI workflow structured?

Launch #Doit4Me program → Train citizen developers → Build robots with UiPath tools → Federated coordination structure → Robots execute day-to-day tasks → Dashboard monitors robot activity.

Related back office ops cases