Ovianta uses ElevenAgents to achieve 68% patient engagement and 25% treatment conversion increase
Clinic staff were too stretched to prioritize outbound follow-up calls for treatment proposals, creating lost revenue for clinics and missed care for patients; generic-sounding automation also risked undermining trust in a linguistically diverse Spanish market.
Ovianta's ElevenAgents-powered voice agents achieved a 68% patient engagement rate, reduced manual follow-up calls by 83%, and increased treatment conversions by 25%, handling nearly 14,000 calls with 67% fully resolved by AI.
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Frequently asked questions
What did this team achieve with this AI workflow?
Ovianta's ElevenAgents-powered voice agents achieved a 68% patient engagement rate, reduced manual follow-up calls by 83%, and increased treatment conversions by 25%, handling nearly 14,000 calls with 67% fully resolv…
What tools did this team use?
ElevenAgents, ElevenLabs.
What results were reported?
patient engagement rate with AI follow-up: 68%; Reduction in manual follow-up calls by clinic staff: 83%; Treatment conversion increase after follow-up: 25%; Follow-up calls handled: nearly 14,000 (source-reported, not independently verified).
How is this call center ai AI workflow structured?
Treatment proposal triggers follow-up → AI voice agent calls patient → Reconnect patient with clinic team.