Back office ops · Production

ABBYY Intelligent Document Processing automates 90% of Paragon Customer Communications' inbound workload

The problem

Paragon's inbound team processes over 35 million pages of structured and unstructured customer communications annually across post, email, scanning, and fax channels, creating a growing challenge to handle documents quickly and efficiently.

Workflow diagram · grounded in source
1
Multi-channel document arrival
trigger
“Documents come via post, email, and remote location scanning, with over 250,000 documents arriving via fax machine each year”
2
Capture, extraction, and categorization
ai_action
“ABBYY handles the capture, extraction, and categorization of inbound communications for enhanced efficiency and accuracy”
3
Digital processing of inbound workload
output
“90% of Paragon's inbound workload can now be processed by the innovative digital solution”
Reported outcome

With ABBYY's intelligent document processing platform, 90% of Paragon's inbound workload can now be processed digitally, enabling employees to focus on higher-impact work and accelerating Paragon's wider digital transformation.

Reported metrics
Inbound workload processed digitally90%
Annual inbound pages processedover 35 million pages
Annual fax documentsover 250,000 documents
Reported stack
ABBYY
Source
https://www.abbyy.com/customer-stories/abbyy-intelligent-automation-selected-by-paragon-customer-communications/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

With ABBYY's intelligent document processing platform, 90% of Paragon's inbound workload can now be processed digitally, enabling employees to focus on higher-impact work and accelerating Paragon's wider digital trans…

What tools did this team use?

ABBYY.

What results were reported?

Inbound workload processed digitally: 90%; Annual inbound pages processed: over 35 million pages; Annual fax documents: over 250,000 documents (source-reported, not independently verified).

How is this back office ops AI workflow structured?

Multi-channel document arrival → Capture, extraction, and categorization → Digital processing of inbound workload.

Related back office ops cases