Customer support ·
Pastreez achieves 70% chat conversion rate and lands Netflix, Google, Visa, and Snapchat through Tidio Flows
The problem
As Pastreez grew, founder Anthony was personally handling all customer communications — even sharing his phone number on the website — but the volume of inquiries became unmanageable and interfered with his marketing and kitchen responsibilities.
Workflow diagram · grounded in source
1
Customer accesses chat page
trigger
“Created custom chat page accessible via links throughout the website”
2
1-minute automated delayed message
output
“After one minute of no response, the system automatically sends a message with his personal phone number, allowing customers to text him directly”
3
Anthony follows up directly
human_review
“So this way I can follow up right away”
Reported outcome
Pastreez achieved a 70% conversion rate on customer inquiries through Tidio and secured major corporate clients including Netflix, Google, Visa, Snapchat, and Netgear, while also reducing email volume for customer service inquiries.
Reported metrics
Chat conversion rate70%
Email volume for customer servicereduced email volume
Reported stack
TidioFlowsShopify
Frequently asked questions
What did this team achieve with this AI workflow?
Pastreez achieved a 70% conversion rate on customer inquiries through Tidio and secured major corporate clients including Netflix, Google, Visa, Snapchat, and Netgear, while also reducing email volume for customer ser…
What tools did this team use?
Tidio, Flows, Shopify.
What results were reported?
Chat conversion rate: 70%; Email volume for customer service: reduced email volume (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer accesses chat page → 1-minute automated delayed message → Anthony follows up directly.