Praktiker Hellas achieves 8.99% bot engagement rate with Tidio Flows
Praktiker Hellas struggled to manage multichannel customer communication at scale: customer service representatives were spending significant time on repetitive, automatable inquiries, traditional methods could not keep up with growing e-commerce demand, and Greek-language support was required across all digital touchpoints.
Tidio's platform enabled Praktiker Hellas to handle over 9,400 bot interactions in a 30-day period with an 8.99% engagement rate, while the human team continued managing escalated chats through a well-established process.
Frequently asked questions
What did this team achieve with this AI workflow?
Tidio's platform enabled Praktiker Hellas to handle over 9,400 bot interactions in a 30-day period with an 8.99% engagement rate, while the human team continued managing escalated chats through a well-established proc…
What tools did this team use?
Tidio, Flows.
What results were reported?
Bot conversations in 30 days: 9,400+; Chatbot engagement rate: 8.99% (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer initiates live chat → Greek-language FAQ bot handles inquiries → Complex issues routed to human operators → Human team manages escalated chats.