Customer support ·
Priority Bicycles unifies omnichannel customer view with Kustomer
The problem
Priority Bicycles needed a fully integrated customer management platform to bring all communication channels together and gain a complete view of each customer's questions and purchase history.
Workflow diagram · grounded in source
1
Multi-channel customer contact
trigger
“bring in all of their channels of customer communication”
2
Unified customer timeline
integration
“We have all of our correspondence in one place, as well as, all the logistical follow-ups such as shipping and assembly, and then any service of maintenance questions”
3
Whole-team case handling
human_review
“everyone in our company, including me, has an evening or weekend shift. This leads to everyone in the company better understanding our customer, their preferences and their issues”
4
Insights feed product design
feedback_loop
“the insights provided by the Kustomer platform help them design better products for their customers, and to quickly react to market conditions”
Reported outcome
Since switching to Kustomer, Priority Bicycles increased customer satisfaction by reducing case handling time while handling more with less effort, and uses platform insights to design better products and quickly react to market conditions.
Reported metrics
Customer satisfactionincrease customer satisfaction by reducing case handling time
Case handling efforthandling more with less effort
Reported stack
Kustomer
Frequently asked questions
What did this team achieve with this AI workflow?
Since switching to Kustomer, Priority Bicycles increased customer satisfaction by reducing case handling time while handling more with less effort, and uses platform insights to design better products and quickly reac…
What tools did this team use?
Kustomer.
What results were reported?
Customer satisfaction: increase customer satisfaction by reducing case handling time; Case handling effort: handling more with less effort (source-reported, not independently verified).
How is this customer support AI workflow structured?
Multi-channel customer contact → Unified customer timeline → Whole-team case handling → Insights feed product design.