Call center ai · Production
Qualfon Increases CX Automation and Fuels Success with Verint
The problem
Qualfon needed to move beyond point tools toward a true platform to realize CX automation and achieve outcomes more quickly across their contact center and back-office operations.
Workflow diagram · grounded in source
1
Platform adoption
integration
“Verint Workforce Management, part of Verint Open Platform, and MyVerint App enables the company to realize CX automation and outcomes quicker”
2
Attendance and attrition improvement
output
“Qualfon has seen significant improvements in attendance and attrition”
Reported outcome
Qualfon has seen significant improvements in attendance and attrition and is well positioned to drive and achieve future success through Verint's platform.
Reported metrics
Attendance improvementsignificant improvements in attendance
Attrition improvementsignificant improvements in attrition
Reported stack
Verint Workforce ManagementVerint Open PlatformMyVerint App
Source
https://www.verint.com/case-studies/qualfon-increases-cx-automation-and-fuels-success-with-verint/
Read source ↗Frequently asked questions
What did this team achieve with this AI workflow?
Qualfon has seen significant improvements in attendance and attrition and is well positioned to drive and achieve future success through Verint's platform.
What tools did this team use?
Verint Workforce Management, Verint Open Platform, MyVerint App.
What results were reported?
Attendance improvement: significant improvements in attendance; Attrition improvement: significant improvements in attrition (source-reported, not independently verified).
How is this call center ai AI workflow structured?
Platform adoption → Attendance and attrition improvement.