Customer support · Production

Quebec Ministry of Health deploys Botpress COVID-19 citizen chatbot in under 30 days

The problem

During the COVID-19 pandemic, Quebec's MSSS faced a significant surge in public inquiries that risked overwhelming its human-agent support infrastructure and delaying citizens' access to critical health information.

Workflow diagram · grounded in source

COVID-19 inquiry surge

trigger

“COVID-19 cases rose in Quebec, the MSSS witnessed a significant increase in calls and inquiries from the public”

Botpress chatbot deployment

ai_action

“deployed a chatbot solution using Botpress within a remarkably short timeframe”

14-day proof of concept

validation

“Within just 14 days, a proof-of-concept chatbot was developed, demonstrating the solution's potential to address the influx of inquiries”

Iterative refinement to production

feedback_loop

“In less than 30 days, the chatbot evolved from a prototype to a production-ready solution. This rapid development was made possible through an iterative approach”

Low-traffic controlled pilot

validation

“The MSSS opted to introduce it on a page with lower traffic volume. This allowed the team to monitor performance, gather user feedback, and fine-tune the chatbot's capabilities in a controlled environment”

Progressive high-traffic rollout

output

“it was progressively rolled out to high-traffic sections of the MSSS website, maximizing its reach and impact”

Reported outcome

The MSSS deployed a production-ready chatbot in less than 30 days, progressively expanding it from a low-traffic pilot to high-traffic sections of the website, and the solution effectively addressed the surge in citizen inquiries.

Reported metrics

Proof of concept completion time (stat card)>2 weeks

Proof of concept development time14 days

Time to production deploymentless than 30 days

Chatbot deployment scopedeployment scope widened

Reported stack

Botpress

Source

https://botpress.com/customers/qc-health-ministry

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

The MSSS deployed a production-ready chatbot in less than 30 days, progressively expanding it from a low-traffic pilot to high-traffic sections of the website, and the solution effectively addressed the surge in citiz…

What tools did this team use?

Botpress.

What results were reported?

Proof of concept completion time (stat card): >2 weeks; Proof of concept development time: 14 days; Time to production deployment: less than 30 days; Chatbot deployment scope: deployment scope widened (source-reported, not independently verified).

How is this customer support AI workflow structured?

COVID-19 inquiry surge → Botpress chatbot deployment → 14-day proof of concept → Iterative refinement to production → Low-traffic controlled pilot → Progressive high-traffic rollout.