Data entry ops · Production

RCI Safety expands to 700 customers globally using ABBYY FlexiCapture for automated form data capture

The problem

RCI Safety's behavior-based safety observation system required large volumes of customized forms, but forms were not scannable and had to be entered by hand, making the process slow, expensive, and a barrier to adoption. Pre-designed forms and hand-held apps were tried as alternatives but both presented barriers: hand-helds were not certified for many work environments and static forms required months of programming to modify.

First attempt

RCI Safety tried pre-designed forms and hand-held device apps, but both approaches had significant barriers: hand-helds lacked certification for many industrial work environments, and static pre-designed forms were inflexible and required months of programming for any customization.

Workflow diagram · grounded in source
1
Customer scans and uploads forms
trigger
“a customer scans their completed forms and uploads them on a batch basis into RCI Safety's system via the Web”
2
FlexiCapture extracts form data
ai_action
“The forms are then transferred to another server where FlexiCapture extracts the data”
3
Data sent to corporate folder
integration
“sends it to the right corporate folder for analysis and reporting”
4
Uncertain pages flagged automatically
validation
“It automatically identifies uncertain pages and sends only those to the customer, rather than the whole batch”
5
Customer verifies uncertain pages
human_review
“The customer then verifies them via the web, at their locale”
Reported outcome

FlexiCapture enabled same-day dynamic form creation in 25 languages at 90% accuracy, eliminated manual entry costs and adoption barriers, and helped RCI Safety scale to 700 customers including ten Fortune 500 corporations across 48 countries.

Reported metrics
Forms per projectover 100,000
Extraction accuracy90%
Languages supported25
Customer count700 customers
Show all 8 reported metrics
forms per projectover 100,000
extraction accuracy90%
languages supported25
customer count700 customers
Fortune 500 customersten
countries served48
cost and adoption barrierseliminated a ton of cost and barriers
time to onboard customersame day
Reported stack
FlexiCaptureSQL reporting services
Source
https://www.abbyy.com/customer-stories/top-safety-management-firm-expands-services-and-grows-business-with-automated-form-capture-by-abbyy/
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

FlexiCapture enabled same-day dynamic form creation in 25 languages at 90% accuracy, eliminated manual entry costs and adoption barriers, and helped RCI Safety scale to 700 customers including ten Fortune 500 corporat…

What tools did this team use?

FlexiCapture, SQL reporting services.

What results were reported?

Forms per project: over 100,000; Extraction accuracy: 90%; Languages supported: 25; Customer count: 700 customers (source-reported, not independently verified).

What failed first in this deployment?

RCI Safety tried pre-designed forms and hand-held device apps, but both approaches had significant barriers: hand-helds lacked certification for many industrial work environments, and static pre-designed forms were in…

How is this data entry ops AI workflow structured?

Customer scans and uploads forms → FlexiCapture extracts form data → Data sent to corporate folder → Uncertain pages flagged automatically → Customer verifies uncertain pages.

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