Patient onboarding · Production

Reid Health increases geriatric digital registration completion by 56% with Notable intelligent automation

The problem

Reid Health's Medicare patients—over 70% of the patient population—faced a paper-based MSPQ registration process dependent on phone calls and voicemails. The form, required for Medicare registration, was a source of redundancy and frustration, and errors in completion could block patient access entirely.

Workflow diagram · grounded in source

MSPQ sent digitally pre-visit

trigger

“By presenting the MSPQ form digitally, before a patient arrives in the clinic, Reid Health is eliminating repetitive steps in the registration process”

Auto-populate known patient data

ai_action

“if the patient has previously filled out an MSPQ form, Notable will auto-populate the known information for the patient to review and confirm”

Patient reviews form at home

human_review

“53% of Reid Health's Medicare patients complete their MSPQ through Notable, in the comfort and privacy of their home”

Epic workqueue elimination

integration

“By digitizing and automating the MSPQ, Reid Health can eliminate subsequent Epic workqueues altogether”

Registration hours recaptured

output

“by automating registration workflows, Reid Health has saved its registration and customer contact center staff 1600 hours that would otherwise be spent making phone calls or entering information into the EHR”

Reported outcome

Reid Health achieved a 56% digital completion rate among geriatric patients—far above the 5-10% industry standard—along with a 96% patient satisfaction rating and 1600 staff hours saved, all within a four-week deployment.

Reported metrics

Digital completion rate among geriatric patients56%

Patient satisfaction rating96%

Time to go-livefour weeks

Registration staff hours saved1600 hours

Show all 10 reported metrics

digital completion rate among geriatric patients56%

patient satisfaction rating96%

time to go-livefour weeks

registration staff hours saved1600 hours

Medicare patients completing MSPQ digitally53%

digital form completion rate from auto-fill among geriatric patients50%

digital completion rate at geriatrics clinic in first week38%

industry standard digital completion rate5-10%

Medicare patient population sharemore than 70%

reduction in geriatric no-show ratesreduction

Reported stack

NotableEpic

Source

https://www.notablehealth.com/customer-stories/reid-health-deploys-automated-pre-visit-registration-in-just-four-weeks

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Reid Health achieved a 56% digital completion rate among geriatric patients—far above the 5-10% industry standard—along with a 96% patient satisfaction rating and 1600 staff hours saved, all within a four-week deploym…

What tools did this team use?

Notable, Epic.

What results were reported?

Digital completion rate among geriatric patients: 56%; Patient satisfaction rating: 96%; Time to go-live: four weeks; Registration staff hours saved: 1600 hours (source-reported, not independently verified).

How is this patient onboarding AI workflow structured?

MSPQ sent digitally pre-visit → Auto-populate known patient data → Patient reviews form at home → Epic workqueue elimination → Registration hours recaptured.