Patient onboarding · Production

Reid Health increases geriatric digital registration completion by 56% with Notable intelligent automation

The problem

Reid Health's Medicare patients—over 70% of the patient population—faced a paper-based MSPQ registration process dependent on phone calls and voicemails. The form, required for Medicare registration, was a source of redundancy and frustration, and errors in completion could block patient access entirely.

Workflow diagram · grounded in source
1
MSPQ sent digitally pre-visit
Trigger
The MSPQ form is presented digitally before a patient arrives in the clinic.
▾ source quote
“By presenting the MSPQ form digitally, before a patient arrives in the clinic, Reid Health is eliminating repetitive steps in the registration process”
2
Auto-populate known patient data
Ai action
If the patient has previously filled out an MSPQ form, Notable auto-populates the known information for the patient to review and confirm.
▾ source quote
“if the patient has previously filled out an MSPQ form, Notable will auto-populate the known information for the patient to review and confirm”
3
Patient reviews form at home
Human review
Medicare patients complete their MSPQ through Notable in the comfort and privacy of their home.
▾ source quote
“53% of Reid Health's Medicare patients complete their MSPQ through Notable, in the comfort and privacy of their home”
4
Epic workqueue elimination
Integration
By digitizing and automating the MSPQ, Reid Health can eliminate subsequent Epic workqueues altogether.
▾ source quote
“By digitizing and automating the MSPQ, Reid Health can eliminate subsequent Epic workqueues altogether”
5
Registration hours recaptured
Output
Automating registration workflows saved registration and customer contact center staff 1600 hours previously spent on phone calls or EHR data entry.
▾ source quote
“by automating registration workflows, Reid Health has saved its registration and customer contact center staff 1600 hours that would otherwise be spent making phone calls or entering information into the EHR”
Reported outcome

Reid Health achieved a 56% digital completion rate among geriatric patients—far above the 5-10% industry standard—along with a 96% patient satisfaction rating and 1600 staff hours saved, all within a four-week deployment.

Reported metrics
Digital completion rate among geriatric patients56%
Patient satisfaction rating96%
Time to go-livefour weeks
Registration staff hours saved1600 hours
Show all 10 reported metrics
digital completion rate among geriatric patients56%
patient satisfaction rating96%
time to go-livefour weeks
registration staff hours saved1600 hours
Medicare patients completing MSPQ digitally53%
digital form completion rate from auto-fill among geriatric patients50%
digital completion rate at geriatrics clinic in first week38%
industry standard digital completion rate5-10%
Medicare patient population sharemore than 70%
reduction in geriatric no-show ratesreduction
Reported stack
NotableEpic
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Source
https://www.notablehealth.com/customer-stories/reid-health-deploys-automated-pre-visit-registration-in-just-four-weeks
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Reid Health achieved a 56% digital completion rate among geriatric patients—far above the 5-10% industry standard—along with a 96% patient satisfaction rating and 1600 staff hours saved, all within a four-week deploym…

What tools did this team use?

Notable, Epic.

What results were reported?

Digital completion rate among geriatric patients: 56%; Patient satisfaction rating: 96%; Time to go-live: four weeks; Registration staff hours saved: 1600 hours (source-reported, not independently verified).

How is this patient onboarding AI workflow structured?

MSPQ sent digitally pre-visit → Auto-populate known patient data → Patient reviews form at home → Epic workqueue elimination → Registration hours recaptured.

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