Replify AI automates 74% of customer inquiries across Seattle Sun Tan and Desert Sun locations
Seattle Sun Tan and Desert Sun faced unmanageable call volumes, rising labor costs, and after-hours service gaps across their salon network, with in-person staff pulled away from guests to handle repetitive phone inquiries about hours, appointments, and services.
Replify automated 74.4% of all business inquiries, including 85.5% of hours questions and 61.9% of treatment questions, enabling round-the-clock customer service and freeing staff from thousands of repetitive calls, resulting in higher customer satisfaction and improved staff morale.
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Frequently asked questions
What did this team achieve with this AI workflow?
Replify automated 74.4% of all business inquiries, including 85.5% of hours questions and 61.9% of treatment questions, enabling round-the-clock customer service and freeing staff from thousands of repetitive calls, r…
What tools did this team use?
Replify, HeyLibby.
What results were reported?
Overall business inquiries automated: 74.4%; Hours inquiries automated: 85.5%; Treatment questions automated: 61.9%; Staff repetitive calls freed: thousands of repetitive calls (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer inquiry arrives → HeyLibby handles routine inquiries → Complex requests escalated → Automated answer delivered.