Customer support · Production

Ringover powers 24/7 voice agents with ElevenLabs AIRO Voice

The problem

Ringover's customers were constrained to limited support hours—typically 9-5 on weekdays—while customer expectations increasingly demanded instant, always-available service, pushing Ringover to expand its voice AI capabilities without compromising experience quality.

Workflow diagram · grounded in source

Customer demand triggers expansion

trigger

“As customer expectations move toward instant and always-available support, Ringover set out to expand its voice AI capabilities without compromising experience quality.”

AIRO Voice integrated on ElevenAgents

integration

“AIRO Voice is built directly on ElevenAgents, tightly integrated with Ringover's communication infrastructure. This architecture allows Ringover to deploy real-time voice agents with low-latency turn-taking, natural prosody, and consiste…”

Real-time voice agent handles call

ai_action

“ElevenAgents provided the layer that made AIRO Voice viable at scale: real-time conversational agents paired with natural, human-sounding voices that give credibility to AI-driven interactions”

24/7 availability delivered

output

“customers transitioned from limited support hours, typically 9-5 on weekdays, to full 24/7 global availability”

Reported outcome

By deploying AIRO Voice on ElevenAgents, Ringover's customers transitioned from 9-5 weekday support to full 24/7 global availability, making this shift a critical lever for both customer satisfaction and operational scalability.

Reported metrics

Support availabilityfull 24/7 global availability

Customer satisfaction and operational setupcritical lever for both customer satisfaction and operational setup

Reported stack

ElevenLabsElevenAgents

Source

https://elevenlabs.io/blog/ringover

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

By deploying AIRO Voice on ElevenAgents, Ringover's customers transitioned from 9-5 weekday support to full 24/7 global availability, making this shift a critical lever for both customer satisfaction and operational s…

What tools did this team use?

ElevenLabs, ElevenAgents.

What results were reported?

Support availability: full 24/7 global availability; Customer satisfaction and operational setup: critical lever for both customer satisfaction and operational setup (source-reported, not independently verified).

How is this customer support AI workflow structured?

Customer demand triggers expansion → AIRO Voice integrated on ElevenAgents → Real-time voice agent handles call → 24/7 availability delivered.