Back office ops · Production

RWS Global transforms entertainment production with Box AI

The problem

Years of acquisitions left RWS Global with files fragmented across multiple storage platforms, preventing unified global collaboration and forcing manual, time-consuming processes for data analysis and archive searching.

Workflow diagram · grounded in source
1
Legacy data migrated to Box
integration
“By migrating all their legacy data onto Box's secure Intelligent Content Management platform, RWS Global ensured every team could access accurate and trusted information no matter where they were located.”
2
Projects organized in Box Hubs
output
“Every project, show, or client has its own Box Hub, housing everything from contracts to creative assets.”
3
AI querying of project hubs
ai_action
“Teams gain faster insights by querying Box Hubs with AI instead of digging through files and folders manually”
4
AI metadata extraction from archives
ai_action
“Metadata extraction (powered by AI) enables quick searches across massive archives — for example, finding past shows that match specific criteria (like genre or duration) instantly”
5
Automated workflows reduce clerical tasks
ai_action
“Automated workflows reduce clerical burdens so employees can focus more on delivering exceptional entertainment experiences, less on manual tasks”
6
Custom agents for task automation and analysis
ai_action
“Custom agents built with Box can now automate repetitive tasks or provide in depth analysis on guest satisfaction”
Reported outcome

RWS Global consolidated all content in Box, enabling teams to gain faster insights through AI-powered hub queries and reducing clerical burdens through automated workflows, freeing employees to focus on creative work.

Reported metrics
Insight retrieval speedfaster insights
Archive search timesaving huge amounts of time
Clerical burdenreduce clerical burdens
Overall workflow improvementsubstantial progress
Reported stack
Box AIBox HubsBox AgentsBox ExtractBox FormsBox Apps
Source
https://www.box.com/customers/rws-global
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

RWS Global consolidated all content in Box, enabling teams to gain faster insights through AI-powered hub queries and reducing clerical burdens through automated workflows, freeing employees to focus on creative work.

What tools did this team use?

Box AI, Box Hubs, Box Agents, Box Extract, Box Forms, Box Apps.

What results were reported?

Insight retrieval speed: faster insights; Archive search time: saving huge amounts of time; Clerical burden: reduce clerical burdens; Overall workflow improvement: substantial progress (source-reported, not independently verified).

How is this back office ops AI workflow structured?

Legacy data migrated to Box → Projects organized in Box Hubs → AI querying of project hubs → AI metadata extraction from archives → Automated workflows reduce clerical tasks → Custom agents for task automation and analysis.

Related back office ops cases