Customer support · Production

SkinShop.lt Enhances Customer Engagement Across Multiple Channels with Tidio's AI Platform

The problem

As a new e-commerce brand launched in January 2024, SkinShop.lt needed to build brand awareness, acquire customers, scale personalized skincare guidance, and manage multi-channel inquiries—all with a limited team.

Workflow diagram · grounded in source

Proactive pre-chat initiation

trigger

“Utilized proactive chat initiation to engage visitors before they needed to reach out with questions”

AI chatbot converses with visitors

ai_action

“Deployed AI chatbots specifically designed to initiate conversations with site visitors and collect contact information”

Sales bot guides product selection

ai_action

“specialized bots to guide customers through product selection and purchasing decisions”

Lead data captured for marketing

output

“lead generation bots successfully captured contact information from over 9% of site visitors, creating a valuable database for future marketing efforts”

Unified multi-channel management

integration

“Unified customer communications from the website widget, Instagram, Facebook, and their domain into a single interface”

Reported outcome

SkinShop.lt achieved a 68% AI resolution rate and a 30% reduction in support workload, with 27.64% sales bot engagement, 9.06% lead generation success, and 4.71% pre-chat to visit conversion across four integrated channels.

Reported metrics

AI resolution rate68%

Reduction in support workload30%

Sales bot engagement rate27.64%

Lead generation bot success rate9.06%

Show all 5 reported metrics

AI resolution rate68%

reduction in support workload30%

sales bot engagement rate27.64%

lead generation bot success rate9.06%

pre-chat to visit conversion4.71%

Reported stack

TidioAI AgentInstagramFacebook

Source

https://www.tidio.com/customers/skinshop/

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

SkinShop.lt achieved a 68% AI resolution rate and a 30% reduction in support workload, with 27.64% sales bot engagement, 9.06% lead generation success, and 4.71% pre-chat to visit conversion across four integrated cha…

What tools did this team use?

Tidio, AI Agent, Instagram, Facebook.

What results were reported?

AI resolution rate: 68%; Reduction in support workload: 30%; Sales bot engagement rate: 27.64%; Lead generation bot success rate: 9.06% (source-reported, not independently verified).

How is this customer support AI workflow structured?

Proactive pre-chat initiation → AI chatbot converses with visitors → Sales bot guides product selection → Lead data captured for marketing → Unified multi-channel management.