Hr onboarding · Production
Moveworks AI Assistant delivers 50% autonomous onboarding issue resolution at Starburst within one month
The problem
Companies experiencing rapid growth struggle to scale onboarding efficiently, leaving new hires without timely IT and HR support and contributing to lower engagement and retention.
Workflow diagram · grounded in source
1
Employee submits support request
trigger
“62% of employees using it as their first line of defense for all support issues”
2
AI autonomously resolves IT and HR issues
ai_action
“Within just one month of deployment, Starburst saw an average of 50% autonomous IT and HR issue resolution through the Moveworks AI Assistant”
3
Real-time onboarding gap identification
ai_action
“Employee Experience Insights provides real-time data to quickly identify issues or gaps in onboarding”
4
Proactive query anticipation
feedback_loop
“When you know everything that employees are typically asking for during their first week, you'll be able to anticipate and proactively address those queries”
5
Multilingual onboarding delivery
output
“AI that literally translates internationally — across locations and languages, which ensures UX continuity, supporting new hires working in different time zones, speaking different languages, and living in different countries”
Reported outcome
Within one month of deployment, Starburst achieved 50% autonomous IT and HR issue resolution and 62% of employees adopted the AI Assistant as their first line of defense for support.
Reported metrics
autonomous IT and HR issue resolution50%
employees using AI Assistant as first line of defense62%
Reported stack
Moveworks AI AssistantEmployee Experience Insights
Frequently asked questions
What did this team achieve with this AI workflow?
Within one month of deployment, Starburst achieved 50% autonomous IT and HR issue resolution and 62% of employees adopted the AI Assistant as their first line of defense for support.
What tools did this team use?
Moveworks AI Assistant, Employee Experience Insights.
What results were reported?
autonomous IT and HR issue resolution: 50%; employees using AI Assistant as first line of defense: 62% (source-reported, not independently verified).
How is this hr onboarding AI workflow structured?
Employee submits support request → AI autonomously resolves IT and HR issues → Real-time onboarding gap identification → Proactive query anticipation → Multilingual onboarding delivery.