Customer support · Production
Stormline achieves 99.64% AI resolution rate with Tidio's Lyro AI across multiple channels
The problem
Stormline's customer service team struggled to provide consistent, timely responses across multiple channels and handle detailed technical product questions for a global customer base spanning multiple time zones.
Workflow diagram · grounded in source
1
Customer reaches out via channel
trigger
“Customers were reaching out through various platforms including their website, Instagram, and Facebook, making it difficult to provide consistent and timely responses.”
2
Route to problem-solving or sales bot
routing
“Deployment of both problem-solving and sales-oriented AI bots to address different customer needs.”
3
Knowledge base powers AI response
ai_action
“Creation of 272 detailed articles in Lyro's knowledge base, covering product specifications, care instructions, sizing guides, and frequently asked questions.”
4
Autonomous resolution delivered
output
“99.64% Resolution Rate: In a 30-day period, Lyro successfully resolved nearly all customer inquiries without human intervention.”
Reported outcome
Lyro AI achieved a 99.64% resolution rate over a 30-day period without human intervention, with problem-solving bots reaching a 39.36% engagement rate and sales-oriented bots reaching a 10.15% engagement rate.
Reported metrics
Problem-solving bot engagement rate39.36%
Sales-oriented bot engagement rate10.15%
Reported stack
TidioLyroInstagramFacebook
Frequently asked questions
What did this team achieve with this AI workflow?
Lyro AI achieved a 99.64% resolution rate over a 30-day period without human intervention, with problem-solving bots reaching a 39.36% engagement rate and sales-oriented bots reaching a 10.15% engagement rate.
What tools did this team use?
Tidio, Lyro, Instagram, Facebook.
What results were reported?
Problem-solving bot engagement rate: 39.36%; Sales-oriented bot engagement rate: 10.15% (source-reported, not independently verified).
How is this customer support AI workflow structured?
Customer reaches out via channel → Route to problem-solving or sales bot → Knowledge base powers AI response → Autonomous resolution delivered.