Back office ops · Production

Super.com saves 1,500+ hours monthly and onboards employees 20% faster with Glean

The problem

As Super.com scaled, knowledge became scattered across multiple platforms. A shift to a written documentation culture helped transparency but created a new problem: employees had to search across various tools, wasting time and duplicating effort.

Workflow diagram · grounded in source
1
Employee triggers search
trigger
“encouraging employees to "Glean it" whenever they had a question. By making Glean the go-to tool for finding information”
2
Glean connects all tools
integration
“Glean connected with all of Super.com's existing tools, creating a centralized knowledge hub where employees could quickly locate critical information”
3
AI-powered search retrieves answers
ai_action
“By using Glean's AI-powered search, employees spent less time hunting for answers and more time on high-impact work”
4
New hire onboarding via Org Chart
output
“Glean's Org Chart, which helped them understand team structures and projects from day one”
Reported outcome

Glean's AI-powered search saved Super.com more than 1,500 hours monthly, cut per-employee search time by 20 minutes per day, reduced onboarding time by 20%, and delivered 17x ROI with over 80% adoption across 7,000 employees.

Reported metrics
Hours saved monthly1,500+ hours monthly
Time to find information per employee per day20 minutes faster per day
Onboarding time reduction20%
ROI from time saved17x
Show all 7 reported metrics
hours saved monthly1,500+ hours monthly
time to find information per employee per day20 minutes faster per day
onboarding time reduction20%
ROI from time saved17x
employee adoption rateOver 80%
Glean agents created within first 6 weeks500
total Glean agents created3,400
Reported stack
GleanGlean Chat
Source
https://www.glean.com/resources/customer-stories/super
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Glean's AI-powered search saved Super.com more than 1,500 hours monthly, cut per-employee search time by 20 minutes per day, reduced onboarding time by 20%, and delivered 17x ROI with over 80% adoption across 7,000 em…

What tools did this team use?

Glean, Glean Chat.

What results were reported?

Hours saved monthly: 1,500+ hours monthly; Time to find information per employee per day: 20 minutes faster per day; Onboarding time reduction: 20%; ROI from time saved: 17x (source-reported, not independently verified).

How is this back office ops AI workflow structured?

Employee triggers search → Glean connects all tools → AI-powered search retrieves answers → New hire onboarding via Org Chart.

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