Back office ops ·

Tesco maintains planogram expertise with Blue Yonder self-service training programme

The problem

Tesco needed to ensure software knowledge and best practices for Blue Yonder planogram solutions were preserved as the workforce evolved, with more than 100 colleagues relying on the platform.

First attempt

Tesco previously relied on on-the-job learning and peer training, which did not systematically capture best practices.

Workflow diagram · grounded in source
1
New-user onboarding workshop
trigger
“From the initial new-user workshop to ongoing knowledge assessments”
2
Self-service video library
output
“a library of 80 self-service training videos, available on a shared portal and mobile devices that allows users to learn a specific task quickly”
3
Ongoing knowledge assessments
feedback_loop
“A continuing self-assessment programme ensures that users can maintain a high-level of knowledge and skills”
Reported outcome

The customised training programme led to higher-quality plans, a higher return on technology investments, and a 360-degree learning experience for Tesco colleagues.

Reported metrics
Planograms produced annuallyone million
Store floorplan changes annually125,000
Self-service training videos80
colleagues using Blue Yonder solutionsmore than 100
Show all 6 reported metrics
planograms produced annuallyone million
store floorplan changes annually125,000
self-service training videos80
colleagues using Blue Yonder solutionsmore than 100
plan qualityhigher-quality plans
return on technology investmentshigher return on technology investments
Reported stack
Blue Yonder
Source
https://blueyonder.com/customers/tesco
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

The customised training programme led to higher-quality plans, a higher return on technology investments, and a 360-degree learning experience for Tesco colleagues.

What tools did this team use?

Blue Yonder.

What results were reported?

Planograms produced annually: one million; Store floorplan changes annually: 125,000; Self-service training videos: 80; colleagues using Blue Yonder solutions: more than 100 (source-reported, not independently verified).

What failed first in this deployment?

Tesco previously relied on on-the-job learning and peer training, which did not systematically capture best practices.

How is this back office ops AI workflow structured?

New-user onboarding workshop → Self-service video library → Ongoing knowledge assessments.