Call center ai · Production

Thoughtly leverages ElevenLabs to build AI call centers

The problem

Businesses needed to automate inbound and outbound phone calls at scale, but no low-latency voice models existed to make AI phone agents sound realistic enough for production deployment.

Workflow diagram · grounded in source
1
Inbound or outbound call initiated
trigger
“businesses can quickly get up and running automating inbound and outbound phone calls”
2
AI voice agent engages caller
ai_action
“hyperrealistic, human-like AI agents capable of making inbound and outbound phone calls for businesses across the globe”
3
Intake, scheduling, and follow-up
ai_action
“Thoughtly agents handle inbound and outbound customer calls and come pre-skilled to intake new clients, book appointments, follow up on leads, and much more”
4
Call routing
routing
“workflow builder that supports appointment scheduling, lead qualification, and call routing”
5
Lead and appointment delivered to team
output
“account executives appreciate receiving new leads from their top-of-the-funnel AI call rep, who takes their calls and schedules demos”
Reported outcome

Businesses automate millions of calls through Thoughtly's AI agents powered by ElevenLabs voices, with an average handle time of 50 seconds, enabling zero call wait times and 24/7 support.

Reported metrics
Average handle time50 seconds
Calls automatedmillions of calls
Call wait timezero call wait times
Support availability24/7 around-the-clock support
Show all 5 reported metrics
average handle time50 seconds
calls automatedmillions of calls
call wait timezero call wait times
support availability24/7 around-the-clock support
conversion speedconverting quicker than ever before
Reported stack
ElevenLabsElevenLabs voice library
Source
https://elevenlabs.io/blog/thoughtly
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Businesses automate millions of calls through Thoughtly's AI agents powered by ElevenLabs voices, with an average handle time of 50 seconds, enabling zero call wait times and 24/7 support.

What tools did this team use?

ElevenLabs, ElevenLabs voice library.

What results were reported?

Average handle time: 50 seconds; Calls automated: millions of calls; Call wait time: zero call wait times; Support availability: 24/7 around-the-clock support (source-reported, not independently verified).

How is this call center ai AI workflow structured?

Inbound or outbound call initiated → AI voice agent engages caller → Intake, scheduling, and follow-up → Call routing → Lead and appointment delivered to team.

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