Customer support · Production
Turo's Shift to Conversational CX with Kustomer
The problem
Turo was operating on a ticket-based CRM (Zendesk) and needed a more conversational approach to customer service.
Workflow diagram · grounded in source
1
Ticket-based CRM in use
trigger
“upgraded from a ticket-based CRM to a fully conversational customer service platform with Kustomer”
2
Switch to conversational platform
output
“upgraded from a ticket-based CRM to a fully conversational customer service platform with Kustomer”
Reported outcome
Turo upgraded to a fully conversational customer service platform with Kustomer.
Reported stack
Kustomerzendesk
Frequently asked questions
What did this team achieve with this AI workflow?
Turo upgraded to a fully conversational customer service platform with Kustomer.
What tools did this team use?
Kustomer, zendesk.
How is this customer support AI workflow structured?
Ticket-based CRM in use → Switch to conversational platform.