Back office ops · Production

UC Davis Student Disability Center uses Otter.ai to fulfill note-taking accommodations for all students

The problem

UC Davis's Student Disability Center struggled to fulfill the volume of requests for note-taking accommodations, relying on a volunteer-based system that suffered from a shortage of volunteers and left some students without services.

Workflow diagram · grounded in source

Student requests accommodation

trigger

“the Student Disability Center at the University of California, Davis (UC Davis) initially struggled to fulfill the volume of requests it received for these services”

Otter live transcription

ai_action

“One of the great things about Otter is that it gives you a live transcription of what was being said, in real-time”

Students review and highlight captions

output

“they could refer to the captions or highlight them in order to refer to them later on. They didn't have to write so much, because the app was doing all the writing for them”

Otter Assistant for remote learning

integration

“The integration of Otter and Otter Assistant improved the classroom experience for remote students - minimizing the many disruptive potentials that come with virtual learning”

Reported outcome

After adopting Otter, UC Davis went from a volunteer-based fulfillment that could not reliably meet demand to being able to accommodate all students requiring note-taking services, with Otter becoming one of the most used accommodations at the school.

Reported metrics

Note-taking accommodation coveragebeing able to accommodate all our students

Transcription quality vs. alternativesOtter was the best

Accommodation usage rankingone of our most used accommodations to date

Reported stack

OtterOtter AssistantZoom

Source

https://otter.ai/case-study/university-of-california-davis

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

After adopting Otter, UC Davis went from a volunteer-based fulfillment that could not reliably meet demand to being able to accommodate all students requiring note-taking services, with Otter becoming one of the most…

What tools did this team use?

Otter, Otter Assistant, Zoom.

What results were reported?

Note-taking accommodation coverage: being able to accommodate all our students; Transcription quality vs. alternatives: Otter was the best; Accommodation usage ranking: one of our most used accommodations to date (source-reported, not independently verified).

How is this back office ops AI workflow structured?

Student requests accommodation → Otter live transcription → Students review and highlight captions → Otter Assistant for remote learning.