UFC Gym deploys Replify AI agent to guarantee speed to lead and save 142 staff hours in 30 days
UFC Gym's General Managers and Operations Managers were spending too much time answering high-volume phone calls and handling administrative tasks, preventing them from engaging with members on the front lines where sales and retention happen. The business also could not guarantee the instant response that modern leads require to convert.
UFC Gym trialed two other AI vendors before selecting Replify, but those vendors could not handle the complexity of varied amenities and regional pricing structures across locations, requiring UFC Gym to find manual workarounds or teach the vendors how to function.
Within the first 30 days of full launch, the AI saved 142 staff hours, handled over 4,000 calls, and guaranteed speed to lead resulting in an immediate uptick in online sales, while freeing GMs to return to the front lines for member engagement and retention.
Frequently asked questions
What did this team achieve with this AI workflow?
Within the first 30 days of full launch, the AI saved 142 staff hours, handled over 4,000 calls, and guaranteed speed to lead resulting in an immediate uptick in online sales, while freeing GMs to return to the front…
What tools did this team use?
Replify, VoIP.
What results were reported?
Staff hours saved: 142; calls/inquiries handled by AI: over 4,000; Online sales: immediate uptick in online sales; Staff stress and morale: happier and less stressed (source-reported, not independently verified).
What failed first in this deployment?
UFC Gym trialed two other AI vendors before selecting Replify, but those vendors could not handle the complexity of varied amenities and regional pricing structures across locations, requiring UFC Gym to find manual w…
How is this customer support AI workflow structured?
Inbound inquiry arrives → AI handles inquiry instantly → Outbound lead nurturing → CRM integration → GMs return to front lines.