UpdateAI uses Recall.ai to capture meeting recordings across Zoom, Teams, and Google Meet
UpdateAI could only record Zoom meetings through Zoom Cloud Recording, which required users to be the meeting host on a paid plan, locking them out of a large share of potential customers on other platforms. Attempting to build their own cross-platform meeting bot proved extremely difficult and would have required a dedicated full-time engineer just for maintenance.
UpdateAI's internally built meeting bot could not handle the volume of edge and corner cases, and previous attempts to rely on outside software vendors for critical infrastructure also failed.
UpdateAI regained the engineering hours lost to bot development, expanded their market to customers on Google Meet and Microsoft Teams, and saw immediate ROI from switching to Recall.ai.
Frequently asked questions
What did this team achieve with this AI workflow?
UpdateAI regained the engineering hours lost to bot development, expanded their market to customers on Google Meet and Microsoft Teams, and saw immediate ROI from switching to Recall.ai.
What tools did this team use?
Recall.ai, Zoom Cloud Recording, Zoom, Microsoft Teams, Google Meet.
What results were reported?
Engineering hours recovered: gained back the hours they had lost on hiring people and trying to build a recording bot internally; ROI speed: immediate; Total addressable market: greatly expanding their TAM (source-reported, not independently verified).
What failed first in this deployment?
UpdateAI's internally built meeting bot could not handle the volume of edge and corner cases, and previous attempts to rely on outside software vendors for critical infrastructure also failed.
How is this customer support AI workflow structured?
Meeting occurs on supported platform → Recall.ai captures recording → AI generates notes and insights → Personalized follow-up emails created.