Customer support · Production
Verint IVA Pro Package: The Ultimate Low-Code AI Chatbot Solution
The problem
Enterprises needed to deploy digital chatbots but faced guesswork and frustrating manual entry in the build process, and traditionally required large internal teams of developers or data scientists.
Workflow diagram · grounded in source
1
Chatbot built via drag-and-drop
trigger
“With an easy drag-and-drop user interface, you can build your chatbot on the fly”
2
Intent understanding tested
ai_action
“quickly test new intent understanding”
3
Customer served by chatbot
output
“get your customers the service they need, when they need it”
Reported outcome
The Verint IVA Pro Package enables non-technical administrators to build and deploy enterprise chatbots quickly, driving automation success and meaningful ROI without requiring specialist developer teams.
Reported metrics
ROIrapid ROI
Automation successmeaningful ROI
Reported stack
Verint IVA Professional PackageVerint Cloud Platform
Source
https://www.verint.com/case-studies/verint-iva-pro-package-the-ultimate-low-code-ai-chatbot-solution/
Read source ↗Frequently asked questions
What did this team achieve with this AI workflow?
The Verint IVA Pro Package enables non-technical administrators to build and deploy enterprise chatbots quickly, driving automation success and meaningful ROI without requiring specialist developer teams.
What tools did this team use?
Verint IVA Professional Package, Verint Cloud Platform.
What results were reported?
ROI: rapid ROI; Automation success: meaningful ROI (source-reported, not independently verified).
How is this customer support AI workflow structured?
Chatbot built via drag-and-drop → Intent understanding tested → Customer served by chatbot.