Ecommerce ops · Production

What is agentic check-out? — Klaviyo AI explainer on agentic commerce

The problem

As agentic commerce grows, brands face consumer trust deficits, attribution complexity across multiple channels, and the operational challenge of making products discoverable and purchasable by AI agents operating off-site.

Workflow diagram · grounded in source
1
Shopper initiates AI agent chat
trigger
“a shopper chats with an AI agent and describes a specific need or delegates a purchasing task”
2
AI platform queries merchants
integration
“the platform queries merchants using open commerce protocols such as Agentic Commerce Protocol (ACP) or Universal Commerce Protocol (UCP) that standardize how AI-assisted purchases are discovered, checked out, and paid for”
3
AI identifies and personalizes products
ai_action
“The AI agent identifies relevant products, checks pricing and availability, and finds current promotions. Most AI interactions are personalized based on past conversations or customer data”
4
Shopper completes purchase
output
“they can ask the AI agent to place the item in a cart or click through to make a purchase”
5
Tokenized payment facilitated
integration
“the AI platform or agent facilitates payment through secure, tokenized transactions”
6
Merchant receives order and attribution
integration
“You receive the order and fulfill it as you normally would, with the customer data and attribution that comes with it”
7
Post-purchase flows triggered
output
“You can use sources to create flows such as abandoned cart reminders, customer segments by channel and product category, and campaigns targeted to lifecycle stage”
Reported outcome

(not stated)

Reported metrics
global consumers using AI at least weekly60%
consumers who completely trust AI13%
consumers trusting AI to make purchases24%
shoppers somewhat trusting AI36%
Show all 7 reported metrics
global consumers using AI at least weekly60%
consumers who completely trust AI13%
consumers trusting AI to make purchases24%
shoppers somewhat trusting AI36%
AI searches containing 8 or more keywords30%
people including emotional or personal context in AI searches78%
consumers relying on more than one channel to shop82%
Reported stack
K:AI Customer AgentChatGPTGeminiAgentic Commerce Protocol (ACP)Universal Commerce Protocol (UCP)OpenClawStripeShopify
Source
https://www.klaviyo.com/solutions/ai/what-is-agentic-checkout
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

(not stated)

What tools did this team use?

K:AI Customer Agent, ChatGPT, Gemini, Agentic Commerce Protocol (ACP), Universal Commerce Protocol (UCP), OpenClaw, Stripe, Shopify.

What results were reported?

global consumers using AI at least weekly: 60%; consumers who completely trust AI: 13%; consumers trusting AI to make purchases: 24%; shoppers somewhat trusting AI: 36% (source-reported, not independently verified).

How is this ecommerce ops AI workflow structured?

Shopper initiates AI agent chat → AI platform queries merchants → AI identifies and personalizes products → Shopper completes purchase → Tokenized payment facilitated → Merchant receives order and attribution → Post-purchase flows triggered.

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