Recruiting · Production

Workday and HireVue integration saves CHOP $667K and 6,743 hours annually in recruiting

The problem

CHOP's hiring process relied entirely on manual efforts with no standardization or ATS integration, making it difficult to qualify candidates, introducing data-entry errors at scale, and leaving candidates dissatisfied with the slow, unsecured process.

First attempt

CHOP's previous video interview vendor lacked Workday integration, and the manual interview link-sharing process allowed candidates to forward links to unqualified applicants.

Workflow diagram · grounded in source
1
ATS-integrated assessment launch
integration
“The team is able to launch HireVue Assessments without having to leave their ATS”
2
Conversational AI prescreening
ai_action
“HireVue's conversational AI for prescreening”
3
Automated candidate engagement
output
“automated texting and engagement pieces to strengthen both our candidate and recruiter experiences”
4
OnDemand and live interviewing
output
“OnDemand and live interviewing”
5
Candidate self-scheduling
output
“self-scheduling”
Reported outcome

CHOP saved $667,000 year-to-date and 6,743 hours per year by replacing phone screens, achieved 85 NPS and 92 CSAT, and saved 1695 hours annually through automation, with recruiters freed to focus on strategic hiring activities.

Reported metrics
Net Promoter Score (NPS)85
Customer Satisfaction Score (CSAT)92
Annual time saving due to automation1695 hours
Cost savings year-to-date$667,000
Show all 5 reported metrics
Net Promoter Score (NPS)85
Customer Satisfaction Score (CSAT)92
Annual time saving due to automation1695 hours
Cost savings year-to-date$667,000
Hours saved per year replacing phone screens6,743 hours
Reported stack
HireVueHireVue AssessmentsWorkday
Source
https://www.hirevue.com/case-studies/chop
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

CHOP saved $667,000 year-to-date and 6,743 hours per year by replacing phone screens, achieved 85 NPS and 92 CSAT, and saved 1695 hours annually through automation, with recruiters freed to focus on strategic hiring a…

What tools did this team use?

HireVue, HireVue Assessments, Workday.

What results were reported?

Net Promoter Score (NPS): 85; Customer Satisfaction Score (CSAT): 92; Annual time saving due to automation: 1695 hours; Cost savings year-to-date: $667,000 (source-reported, not independently verified).

What failed first in this deployment?

CHOP's previous video interview vendor lacked Workday integration, and the manual interview link-sharing process allowed candidates to forward links to unqualified applicants.

How is this recruiting AI workflow structured?

ATS-integrated assessment launch → Conversational AI prescreening → Automated candidate engagement → OnDemand and live interviewing → Candidate self-scheduling.

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