Hr onboarding · Production

Zen Educate extends after-hours educator support with ElevenAgents voice AI

The problem

Zen Educate's educator support was limited to business hours, preventing teachers and teaching assistants from completing onboarding and compliance checks on their own schedule.

Workflow diagram · grounded in source

Educator requests help via app

trigger

“With ElevenAgents now live in the Zen mobile app, educators get help on their schedule”

Voice agent conducts onboarding

ai_action

“a voice agent walks new educators through how Zen works, asks screening questions”

Agent queries internal systems

integration

“The agent connects to Zen's internal systems to answer personalized questions about the educator's background and onboarding status”

Handoff to human team

human_review

“hands off full context to the human team”

Reported outcome

With ElevenAgents live in the Zen mobile app, educators can complete onboarding and compliance checks during evenings and weekends, improving overall customer experience and giving Zen's human staff more time to thoroughly screen each educator.

Reported metrics

Support coverage hoursextends coverage from business hours to evenings and weekends

Customer experienceimproving overall customer experience

Human staff screening timemore time to thoroughly screen each educator's ability in the classroom

Reported stack

ElevenAgents

Source

https://elevenlabs.io/blog/zen-educate

Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

With ElevenAgents live in the Zen mobile app, educators can complete onboarding and compliance checks during evenings and weekends, improving overall customer experience and giving Zen's human staff more time to thoro…

What tools did this team use?

ElevenAgents.

What results were reported?

Support coverage hours: extends coverage from business hours to evenings and weekends; Customer experience: improving overall customer experience; Human staff screening time: more time to thoroughly screen each educator's ability in the classroom (source-reported, not independently verified).

How is this hr onboarding AI workflow structured?

Educator requests help via app → Voice agent conducts onboarding → Agent queries internal systems → Handoff to human team.