Call center ai · Production

Zingage supports 3X more calls for home care agencies using ElevenAgents

The problem

Home care agencies depend on phone calls around the clock for scheduling changes, caregiver callouts, and emergencies, but the industry standard of phone trees left callers navigating menus, waiting on hold, and unable to get instant answers — all in a context where reliability and empathy are non-negotiable.

First attempt

A previous voice AI vendor had uptime problems, prompting Zingage to switch to ElevenAgents in search of the stability their agencies required.

Workflow diagram · grounded in source
1
Inbound or outbound call received
trigger
“deployed ElevenAgents to take inbound and outbound calls around the clock”
2
Conversational voice agent responds
ai_action
“Now they can have a real conversation, and get answers instantly. Callers can have 10-minute conversations and walk away feeling heard.”
3
Caller authentication enforced
validation
“tool-calling capabilities make caller authentication straightforward to enforce”
4
Autonomous resolution or human escalation
routing
“handling routine requests autonomously and routing urgent cases to the right person”
5
Zero Retention Mode data handling
integration
“Zingage leveraged ElevenAgents' Zero Retention Mode so that data never touches ElevenLabs' servers”
Reported outcome

Since deploying ElevenAgents, Zingage scaled call volume by 3X, resolved 90%+ of calls autonomously with human escalation reserved for urgent cases, maintained HIPAA compliance via Zero Retention Mode, and replaced phone trees with a 24/7 voice agent.

Reported metrics
Call volume3X
Calls resolved autonomously90%+
Reported stack
ElevenAgentsZero Retention ModeSTTLLMTTS
Source
https://elevenlabs.io/blog/zingage
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Since deploying ElevenAgents, Zingage scaled call volume by 3X, resolved 90%+ of calls autonomously with human escalation reserved for urgent cases, maintained HIPAA compliance via Zero Retention Mode, and replaced ph…

What tools did this team use?

ElevenAgents, Zero Retention Mode, STT, LLM, TTS.

What results were reported?

Call volume: 3X; Calls resolved autonomously: 90%+ (source-reported, not independently verified).

What failed first in this deployment?

A previous voice AI vendor had uptime problems, prompting Zingage to switch to ElevenAgents in search of the stability their agencies required.

How is this call center ai AI workflow structured?

Inbound or outbound call received → Conversational voice agent responds → Caller authentication enforced → Autonomous resolution or human escalation → Zero Retention Mode data handling.

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