Call center ai · Production

ZPG Companies replaces dissolved call center with Upfirst AI receptionist

The problem

ZPG Companies lost both their leasing call center and emergency maintenance dispatch service overnight when their call center merged and dissolved with another provider, leaving General Manager Jody Steffan unable to cover inbound calls without hiring additional staff.

Workflow diagram · grounded in source
1
Call routed to Upfirst
trigger
“Calls to their different properties and the main office now ring directly to Upfirst.”
2
AI receptionist greets caller
ai_action
“The AI receptionist greets every caller with a friendly, professional voice—no matter the hour.”
3
Gather details and route request
routing
“She asks the right questions for leasing prospects, gathers details and routes urgent maintenance requests, and captures all the details Jody and his team need.”
4
Log and notify staff
output
“Leasing inquiries and maintenance requests are logged and immediately sent to the ZPG office staff, so nothing gets missed.”
Reported outcome

Upfirst provides reliable 24/7 AI receptionist coverage at less cost than a traditional answering service, ensuring all leasing inquiries and maintenance requests are logged and sent to ZPG staff with no missed calls.

Reported metrics
Call coverage availability24/7 call coverage
Cost vs traditional answering serviceless than a traditional answering service
Missed callsnothing gets missed
Per-minute cost avoidancecan't tell you how much money I'd be spending if this was on a per minute basis
Reported stack
Upfirst
Source
https://upfirst.ai/customers/zpg-companies
Read source ↗

Frequently asked questions

What did this team achieve with this AI workflow?

Upfirst provides reliable 24/7 AI receptionist coverage at less cost than a traditional answering service, ensuring all leasing inquiries and maintenance requests are logged and sent to ZPG staff with no missed calls.

What tools did this team use?

Upfirst.

What results were reported?

Call coverage availability: 24/7 call coverage; Cost vs traditional answering service: less than a traditional answering service; Missed calls: nothing gets missed; Per-minute cost avoidance: can't tell you how much money I'd be spending if this was on a per minute basis (source-reported, not independently verified).

How is this call center ai AI workflow structured?

Call routed to Upfirst → AI receptionist greets caller → Gather details and route request → Log and notify staff.

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