claims_processing · finance · workflow
Allstate automates vehicle damage claims review from weeks to days with super.AI
Allstate needed to scale the review of thousands of vehicle damage images and videos to reduce claims adjustment times from weeks to days — a process that was manual and time-consuming.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Images uploaded via API
Vehicle damage images and videos are uploaded programmatically via API.
Tools used
mask R-CNNAPI
Outcome
Allstate was able to review thousands of images and video footage of vehicle claim damage and expedite the claims adjustment process from weeks to a few days, improving customer experience and reducing costs.
Results
Time savedfrom weeks to a few days
Cost replacedimprove efficiency while reducing costs
Grounding & classification
Source type: vendor customer story
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computer visionquality inspectionhuman review describedmetric backednamed customertools describedworkflow describedinsurancecost reductioncustomer satisfactioncycle time reductionvendor customer storyclaims processingextract classify routehuman review queue