claims_processing · realestate · workflow
Arbor settles 75k+ insurance claims yearly with 99% accurate ACORD form capture via Docsumo
Arbor, a New York-based real estate investment firm, needed to process over 6,000 insurance applications monthly for single and multi-family rentals and settle 75,000+ claims yearly, requiring high-accuracy data capture from ACORD forms at scale.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Insurance application submitted
Over 6,000 insurance applications arrive monthly for single and multi-family rentals.
Tools used
Docsumo
Outcome
Docsumo achieved 99% ACORD form capture accuracy and a 95%+ straight-through processing rate, enabling extracted data to be pushed directly to the database without human review 95 out of 100 times, with applications processed 96% faster.
Results
Time savedover 6000
Volume99%
Grounding & classification
Source type: vendor customer story
26 fields verified against source quotes.
data extractiondocument aiidpform submissioninsurance claimmetric backednamed customerproduction runtime claimedsource backedtools describedvendor confirmedworkflow describedinsurancereal estateaccuracy improvementautomation ratecycle time reductionvendor customer storyclaims processingautonomous resolutiondocument to record