claims_processing · finance · workflow
GMX Seguros reduces claims processing from 15+ days to under 5 days with Laserfiche
GMX Seguros relied on paper-intensive manual processes for policy issuance, regulatory compliance, and claims handling. Claims processing took more than 15 days, and managing sensitive customer documents across disparate systems created significant compliance risk.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · Compliance documents organized
Sensitive customer documents are stored in Laserfiche and organized within customer folders to support regulatory compliance.
Tools used
LaserficheLaserfiche API
Outcome
Laserfiche reduced claims processing time from over 15 days to under 5 days (same-day in some cases), delivering a 75% growth in claims handling capacity and 20–30% growth in other business areas. During Hurricane Otis in 2023, GMX paid customers in less than a month while competitors took months.
Results
Time savedmore than 15 days
Volume75%
Grounding & classification
Source type: vendor customer story
34 fields verified against source quotes.
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