claims_processing · healthcare · workflow
Lido automates Medicaid claims data extraction at Relay, freeing hundreds of hours weekly
Multiple Relay teams were manually extracting data from 700+ page Medicaid claim PDFs and uploading it into their system, making the processing of over 16,000 claims every 1-2 months painfully slow, costly, and error-prone, which led to delayed and errant reimbursements for school districts.
How it works
Common implementation structure
How this type of workflow is generally built, generalized across documented cases — not tied to any one vendor's stack. Click any stage to read what happens there. Specific products that implement these stages appear in “Tools commonly seen” below.
Stage 1 · PDF claims documents arrive
Relay receives over 16,000 Medicaid claims every 1-2 months as PDFs that are often 700+ pages long and inconsistently structured.
Tools used
Lido
Outcome
Lido automated Relay's claims processing workflow, freeing up hundreds of hours each week. Work that previously required multiple team members over several months now takes one person less than a week, enabling the team to scale without adding headcount.
Results
Time savedhundreds of hours each week
Volumeover 16,000 every 1-2 months
Grounding & classification
Source type: vendor customer story
26 fields verified against source quotes.
data extractiondocument aiidpinsurance claimfailure mode describedhuman review describedmetric backednamed customerproduction runtime claimedtools describedworkflow describededucationhealthcarecost reductioncycle time reductionemployee productivitytime savedvendor customer storyback office opsclaims processingdocument to recordextract classify route